DELIVERY & RETURN POLICY

Imójú Eyewear

At Imójú Eyewear, we want your shopping experience to be simple from checkout to delivery. This policy explains how we process orders, deliver products, and handle eligible returns or exchanges.

1. Order Processing

Once your order and payment have been successfully confirmed, we will begin processing your order.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

You may be contacted by our team to confirm your order or delivery details where necessary.

Please ensure that the phone number and delivery address provided during checkout are accurate.

2. Delivery

We deliver to customers across Nigeria through our designated delivery partners.

Delivery times vary depending on your location and the availability of our delivery partners.

Estimated delivery time is generally:

• Lagos: 1–3 business days
• Other locations in Nigeria: 2–7 business days

These are estimated timelines and may be affected by weekends, public holidays, weather, traffic, courier delays, or other circumstances beyond our control.

Delivery charges are calculated based on the delivery location and may vary.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

Imójú Eyewear will not be responsible for delays, failed deliveries, or additional delivery charges resulting from:

• Incorrect or incomplete addresses.
• Incorrect phone numbers.
• The customer being unavailable to receive the order.
• Failure to respond to calls or messages from the delivery agent.
• Refusal to accept a confirmed order.

Where redelivery is possible after a failed delivery, additional delivery charges may apply.

4. Inspection Upon Delivery

Customers are encouraged to inspect their order immediately upon delivery.

If your package appears damaged, opened, or tampered with, please take clear photos or videos before or immediately after opening the package.

If you receive a damaged, defective, or incorrect product, contact Imójú Eyewear within 24 hours of delivery with:

• Your order number.
• Your name and phone number.
• A description of the problem.
• Clear photos or videos showing the issue.

This allows us to investigate the matter and determine the appropriate resolution.

5. Returns

We accept returns only where the product qualifies under our return conditions.

A return may be considered where:

• You received the wrong product.
• The product arrived damaged or defective.
• The product received is materially different from what you ordered.

To qualify for a return, the product must generally be unused and returned in its original condition, packaging, and with any accessories supplied with the order.

Products that have been worn, altered, damaged through misuse, or improperly handled may not qualify for a return.

6. Change of Mind

We do **not generally accept returns or refunds simply because a customer has changed their mind, selected the wrong style, or no longer wants the product after the order has been fulfilled.

Please carefully review your product selection and order details before completing payment.

Where applicable, any legally required consumer rights remain unaffected by this policy.

7. Exchanges

Where a return is approved because of an incorrect, damaged, or defective product, Imójú Eyewear may offer an exchange, subject to product availability.

The replacement will generally be the same product originally ordered.

If the requested replacement has a different price, any applicable price difference will be communicated before the exchange is completed.

8. Return Delivery Costs

Where the return is approved because Imójú Eyewear sent the wrong product or the product was confirmed to be defective or damaged before delivery, we will determine the appropriate arrangement for return delivery.

For other approved returns, the customer may be responsible for the applicable return delivery cost.

9. Failed or Unclaimed Deliveries

If a customer refuses delivery, becomes unreachable, provides an incorrect address, or fails to receive an order after reasonable delivery attempts, the order may be returned to Imójú Eyewear.

Where redelivery is requested, the customer may be required to pay additional delivery charges.

Any refund request arising from a failed or unclaimed delivery will be reviewed on a case-by-case basis and in accordance with applicable law and our Refund Policy.

10. Refunds

Where a refund is approved, the applicable refund will be processed using an appropriate payment method.

Refund processing times may depend on the payment provider or financial institution involved.

Delivery fees may not be refundable unless required by applicable law or specifically approved by Imójú Eyewear.

11. How to Request a Return or Exchange

To request a return or exchange, contact Imójú Eyewear through our official customer support channel.

Please provide:

Order Number:
Full Name:
Phone Number:
Reason for Return:
Photos/Videos: Where applicable.

Do not send a product back without first receiving instructions from our team.

12. Important Notice

Nothing in this Delivery & Return Policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable Nigerian law.

Imójú Eyewear reserves the right to verify all return, exchange, damage, and defect claims before approving a resolution.

13. Contact Us

For delivery questions, return requests, or order-related enquiries, please contact Imójú Eyewear through the customer support details provided on our website.

Imójú Eyewear

Website: imojueyewear.com

See Clearly. Look Distinct.