RETURN & REFUND POLICY

Imójú Eyewear

At Imójú Eyewear, we are committed to delivering quality eyewear and ensuring that every customer has a positive shopping experience. We understand that issues may occasionally arise with an order, and we have established this policy to explain how returns, exchanges, and refunds are handled.

By placing an order on our website, you agree to the terms outlined below.

1. Order Confirmation & Payment

All orders placed through our website are subject to confirmation and availability.

Customers are required to provide accurate delivery information, including their full name, phone number, and delivery address.

Once an order has been confirmed and payment has been processed, cancellation requests may not be accepted, particularly when the order has already been packaged or dispatched.

2. Return Eligibility

Customers may request a return or exchange under the following circumstances:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product received significantly differs from the product ordered.

To qualify for a return or exchange:

1. The customer must contact Imójú Eyewear within 24 hours of receiving the order.
2. The product must be unused and in its original condition.
3. The product must be returned with its original packaging and accessories, where applicable.
4. The customer must provide clear photographic or video evidence of the issue when requested.

Products that have been worn, altered, damaged through misuse, or returned without their original packaging may not qualify for a return or exchange.

3. Non-Returnable Items

For hygiene and product-protection reasons, we generally do not accept returns for:

• Products that have been worn or used, except where the product is defective or the wrong item was delivered.
• Products damaged through improper handling, accidents, or misuse.
• Products with scratches, breakage, or other damage caused after delivery.
• Orders where the customer changes their mind after receiving the product, unless otherwise approved by Imójú Eyewear.

4. Exchanges

If you receive a defective product, damaged item, or an incorrect order, Imójú Eyewear may offer an exchange, subject to product availability and verification of the issue.

Where an exchange is approved:

• The replacement will be the same product or an agreed alternative.
• If the replacement product costs more, the customer may be required to pay the difference.
• If the replacement product costs less, any applicable balance will be addressed based on the agreed resolution.

An exchange is not guaranteed until the returned product and reported issue have been reviewed and approved.

5. Refund Policy

Imójú Eyewear does not offer refunds for change-of-mind purchases or personal preferences after an order has been fulfilled.

However, where a product is confirmed to be defective, incorrectly delivered, or otherwise eligible for a refund under applicable law, Imójú Eyewear will review the case and determine an appropriate resolution.

Approved refunds will be processed through an agreed payment method, subject to verification and applicable payment provider processing timelines.

Refunds may not be issued for:

• Customer dissatisfaction based solely on a change of mind.
• Incorrect measurements or personal preferences where the product matches the order.
• Products damaged by the customer after delivery.
• Failure to follow the care and handling instructions provided with the product.

Nothing in this policy excludes any refund or other consumer right that cannot lawfully be excluded under applicable Nigerian law.

6. Delivery Damage & Wrong Orders

Customers are encouraged to inspect their packages immediately upon delivery.

If your order arrives damaged or contains the wrong item:

1. Take clear photos or videos of the package and product.
2. Contact our customer support team within 24 hours of delivery.
3. Provide your order details and a description of the issue.
4. Wait for instructions before returning the item.

Our team will review the complaint and communicate the available resolution.

7. Return Shipping Costs

Where a return is approved because of a confirmed product defect, wrong item, or an error attributable to Imójú Eyewear, we will review and determine the appropriate arrangement for return shipping.

Where a return is approved for another reason, the customer may be responsible for the associated return delivery costs.

Shipping fees already paid may not be refundable unless required by applicable law or agreed as part of the resolution.

8. Failed Delivery & Unclaimed Orders

Customers are responsible for providing accurate delivery information and being available to receive their orders.

If an order cannot be delivered because of:

• An incorrect or incomplete address.
• The customer being unavailable or unreachable.
• Refusal to accept the order.
• Failure to respond to delivery attempts.

Additional delivery charges may apply if redelivery is possible.

Where an order is returned to Imójú Eyewear due to a failed delivery, the customer should contact our support team to discuss the available options. Any refund or redelivery arrangement will be subject to this policy and applicable law.

9. How to Request a Return or Exchange

To submit a return or exchange request, contact us through our official customer support channel.

Please provide:

• Full name.
• Order number.
• Phone number used to place the order.
• Description of the issue.
• Clear photos or videos, where applicable.

Our customer support team will review your request and respond with the next steps.

10. Policy Updates

Imójú Eyewear reserves the right to update or modify this Return & Refund Policy when necessary.

Any updates will be published on our website, and the revised policy will include an updated effective date.

11. Contact Us

For questions, complaints, or return and exchange requests, please contact Imójú Eyewear through our official customer support channels.

Brand: Imójú Eyewear

Website: https://imojueyewear.com

We appreciate your trust and look forward to serving you.

Imójú Eyewear — See Clearly. Look Distinct.